Analyzing the Effect of Digital Marketing Strategies on Consumer Buying Behavior in Fashion Retail after the COVID-19 Pandemic
DOI:
https://doi.org/10.37899/mjde.v2i1.271Keywords:
Digital Marketing, Purchasing Decisions, Fashion Retail, Online PromotionsAbstract
This study analyzes the influence of digital marketing strategies on consumer purchasing decisions in fashion retail businesses in the post-pandemic era, focusing on identifying which elements of digital strategies significantly affect consumer decision-making. Using a quantitative explanatory approach, data were collected from 150 respondents who had purchased fashion products online in the past year through a Google Form-based questionnaire, with six variables examined: social media content, online advertising, influencer marketing, interactive websites, email marketing, and digital promotions. Multiple linear regression analysis supported by validity and reliability tests revealed that digital marketing strategies significantly influence purchasing decisions (p < 0.01), with digital promotions, social media content, influencer marketing, and online advertising showing significant effects, while interactive websites and email marketing did not. The adjusted R² value of 0.661 indicates that 66.1% of the variation in purchasing decisions is explained by the strategies employed. The study concludes that digital marketing strategies play a crucial role in shaping consumer purchasing behavior in fashion retail, and businesses should prioritize social media, digital promotions, and influencer collaborations to effectively increase purchase conversions.
References
Adeniran, I. A., Efunniyi, C. P., Osundare, O. S., & Abhulimen, A. O. (2024). Transforming marketing strategies with data analytics: A study on customer behavior and personalization. International Journal of Management & Entrepreneurship Research, 6(8), 41-51. https://doi.org/10.56781/ijsret.2024.4.1.0022
Agustian, K., Hidayat, R., Zen, A., Sekarini, R. A., & Malik, A. J. (2023). The influence of influencer marketing in increasing brand awareness and sales for SMEs. Technology and Society Perspectives (TACIT), 1(2), 68-78. https://doi.org/10.61100/tacit.v1i2.54
Alexander, B. (2021). Fashion’s experiential convergence: reconceptualising the physical store within omnichannel retailing as Experiential retail territories (Doctoral dissertation, Manchester Metropolitan University).
Alghizzawi, M. (2019). The role of digital marketing in consumer behavior: A survey. International Journal of Information Technology and Language Studies, 3(1).
Ansari, S., Ansari, G., Ghori, M. U., & Kazi, A. G. (2019). Impact of brand awareness and social media content marketing on consumer purchase decision. Journal of Public Value and Administrative Insight, 2(2), 5-10.
Bakri, Z. F. (2023). Analyzing the influence of digital marketing strategies on business performance in the beauty industry: A comprehensive analysis of social media engagement and influencer collaborations. Journal on Economics, Management and Business Technology, 2(1), 37-48. https://doi.org/10.35335/jembut.v2i1.187
Bala, M., & Verma, D. (2018). A critical review of digital marketing. International Journal of Management, IT and Engineering, 8(10), 321-339.
Bryman, A. (2016). Social research methods. Oxford university press.
Chowdhury, T. E. C. T. E., Chowdhury, R. C. R., Rahman, M. M. R. M. M., & Sunny, A. R. S. A. R. (2022). From Crisis to Opportunity: How Covid-19 Accelerated the Global Shift to Online Business. Pathfinder of Research, 3(1), 18-18. https://doi.org/10.69937/pf.por.3.1.34
Dohoo, I. R., Ducrot, C., Fourichon, C., Donald, A., & Hurnik, D. (1997). An overview of techniques for dealing with large numbers of independent variables in epidemiologic studies. Preventive veterinary medicine, 29(3), 221-239. https://doi.org/10.1016/s0167-5877(96)01074-4
Donald, M. (2024). Industry view: Reimagining customer experience in the hospitality and tourism industries: Navigating evolving values and expanding authenticity in the post-pandemic landscape. In Consumer behaviour in hospitality and tourism (pp. 256-264). Routledge. https://doi.org/10.1108/978-1-83797-276-020241012
Drzewiecka, A. A., & Guinnane, O. R. (2024). How Marketing Fashions Consumer Loyalty. Uncovering Insights Through a Mixed Methods Approach. Multidisciplinary International Journal of Research and Development, 3(6), 88-106.
Dulloo, R., & Struweg, I. (2025). The Rise of Experience Economy and Marketing 5.0: Navigating the New Paradigm of Value Creation. In Leveraging AI-Powered Marketing in the Experience-Driven Economy (pp. 1-38). IGI Global Scientific Publishing. https://doi.org/10.4018/979-8-3693-9561-5.ch001
Dutta, D. C. (2024). A Study On The Factors That Influence The Success Of Digital Marketing In A Dynamic Marketing Landscape. A Theoretical And Empirical Integration, Educational Administration: Theory And Practice, 30(4), 3793-3798. https://doi.org/10.53555/kuey.v30i4.2126
Ebaidalla, E. M. (2025). Mobility restrictions and firms' decisions to adopt digital technologies during the COVID-19 pandemic: across industry sectors study. African Journal of Economic and Management Studies, 16(1), 98-111. https://doi.org/10.1108/AJEMS-05-2023-0165
Faruk, M., Rahman, M., & Hasan, S. (2021). How digital marketing evolved over time: A bibliometric analysis on scopus database. Heliyon, 7(12).
Feri, A., Ind, N. J., & Tjandra, N. C. (2024). Navigating brand purpose in the post-pandemic era: insights from marketing agencies on supporting SDGs through strategic delineation and execution. Qualitative Market Research: An International Journal, 27(4), 555-571. https://doi.org/10.1108/QMR-11-2023-0156
Fernando, E., & Prabowo, Y. D. (2024, September). The Impact of Social Media in Marketing on Brand Awareness and Customer Trust in Increasing Purchase Intention. In 2024 International Conference on Information Technology Research and Innovation (ICITRI) (pp. 335-340). IEEE. https://doi.org/10.1109/ICITRI62858.2024.10698890
Giannetti, B. F., Fonseca, T., Almeida, C. M., Oliveira, J. H. D., Valenti, W. C., & Agostinho, F. (2021). Beyond a sustainable consumption behavior: what post-pandemic world do we want to live in?. Frontiers in Sustainability, 2, 635761. https://doi.org/10.3389/frsus.2021.635761
Häubl, G., & Trifts, V. (2000). Consumer decision making in online shopping environments: The effects of interactive decision aids. Marketing science, 19(1), 4-21. https://doi.org/10.1287/mksc.19.1.4.15178
Isibor, N. J., Ewim, C. P. M., Ibeh, A. I., Adaga, E. M., Sam-Bulya, N. J., & Achumie, G. O. (2021). A generalizable social media utilization framework for entrepreneurs: Enhancing digital branding, customer engagement, and growth. International Journal of Multidisciplinary Research and Growth Evaluation, 2(1), 751-758.
Lipka, A., Wiards, F. J., Markgraf, R., Zukowski, V. F., & Sonde, T. O. (2024). Experiences from transactions: the future of traditional retail stores (Doctoral dissertation, Dublin Business School).
Mardosaite, V., Jasinskas, E., & Romeika, G. (2024). The transformation of digital innovative services in retail trade due to the COVID-19 pandemic: A systematic review. Amfiteatru economic, 26(67), 885-902.
Olayinka, O. H. (2021). Data driven customer segmentation and personalization strategies in modern business intelligence frameworks. World Journal of Advanced Research and Reviews, 12(3), 711-726. https://doi.org/10.30574/wjarr.2021.12.3.0658
Oosterhuis, H. E., van der Ark, L. A., & Sijtsma, K. (2016). Sample size requirements for traditional and regression-based norms. Assessment, 23(2), 191-202. https://doi.org/10.1177/1073191115580638
Paningrum, D., Ramdan, A. M., Melinda, T. F., Karneli, O., & Irwanto, T. (2023). Analysis of Online Marketing Strategies Post Pandemic COVID-19. Quantitative Economics and Management Studies, 4(1), 61-65. https://doi.org/10.35877/454RI.qems1381
Pashiera, R. S., & Sardjono, W. (2024). The Role of Digital Marketing as a Company Strategy to Gain a Competitive Advantage in Dealing with Consumer Behavior in the Era of the Industrial Revolution 4.0. Ekonomis: Journal of Economics and Business, 8(2), 1396-1406. http://dx.doi.org/10.33087/ekonomis.v8i2.1805
Pellegrino, A. (2024). Consumer Perceptions. How Digital Marketing Has Changed Consumer Perceptions. In Decoding Digital Consumer Behavior: Bridging Theory and Practice (pp. 31-53). Singapore: Springer Nature Singapore. https://doi.org/10.1007/978-981-97-3454-2_3
Ratten, V. (2023). The post COVID-19 pandemic era: Changes in teaching and learning methods for management educators. The International Journal of Management Education, 21(2), 100777. https://doi.org/10.1016/j.ijme.2023.100777
Sağkaya Güngör, A., & Ozansoy Çadırcı, T. (2022). Understanding digital consumer: A review, synthesis, and future research agenda. International Journal of Consumer Studies, 46(5), 1829-1858. https://doi.org/10.1111/ijcs.12809
Shah, D., & Murthi, B. P. S. (2021). Marketing in a data-driven digital world: Implications for the role and scope of marketing. Journal of Business Research, 125, 772-779. https://doi.org/10.1016/j.jbusres.2020.06.062
Singha, S. (2024). Navigating the Social Media Maze: Strategies for Effective Digital Marketing in a Fragmented Landscape. In Changing Global Media Landscapes: Convergence, Fragmentation, and Polarization (pp. 84-106). IGI Global. https://doi.org/10.4018/979-8-3693-3767-7.ch005
Theodorakopoulos, L., Theodoropoulou, A., & Klavdianos, C. (2025). Interactive Viral Marketing Through Big Data Analytics, Influencer Networks, AI Integration, and Ethical Dimensions. Journal of Theoretical and Applied Electronic Commerce Research, 20(2), 115. https://doi.org/10.3390/jtaer20020115
Zahara, Z., Ikhsan, Santi, I. N., & Farid. (2023). Entrepreneurial marketing and marketing performance through digital marketing capabilities of SMEs in post-pandemic recovery. Cogent Business & Management, 10(2), 2204592. https://doi.org/10.1080/23311975.2023.2204592
Zinkhan, G. M., & Braunsberger, K. (2004). The complexity of consumers' cognitive structures and its relevance to consumer behavior. Journal of Business Research, 57(6), 575-582. https://doi.org/10.1016/S0148-2963(02)00396-X
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Mustard Journal De Ecobusin

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This journal provides direct open access to it's content on the principle that research is freely available to the public supporting a greater global exchange of knowledge. All articles published by Open Access will soon and forever be free for everyone to read and download. The license options defined for this journal are Creative Commons Attribution-ShareAlike (CC BY-SA)




