Implementation of Total Quality Management (TQM) in Improving Product Quality in Manufacturing Companies
DOI:
https://doi.org/10.37899/mjdm.v2i1.136Keywords:
Good Governance, Regional Budget Management, Transparency, Public ParticipationAbstract
This study examines the implementation of Good Governance principles in the regional budget management of Bali Province, focusing on transparency, accountability, and public participation. By analyzing the effectiveness of these governance reforms, the study reveals significant improvements in the management of public funds, leading to better resource allocation and increased public satisfaction. The research compares the current practices with established frameworks of good governance, showing that the application of these principles in local government operations leads to enhanced fiscal responsibility and public trust. Moreover, the study underscores the importance of participatory budgeting and transparent financial reporting as key mechanisms for fostering accountability. The findings contribute to the broader discourse on governance reforms in regional public administration and offer practical insights for policymakers aiming to strengthen governance in similar contexts.
References
Amin, F. (2019). Penganggaran di pemerintah daerah. Universitas Brawijaya Press.
Akhorshaideh, A., Hammouri, Q., Barqawi, B., Shrafat, F., Alfayez, D., & AL-Lozi, K. (2023). Examining the impact of total quality management on the provision of healthcare services: A study of Jordanian healthcare organizations. Uncertain Supply Chain Management, 11(3), 923-932. https://doi.org/10.5267/j.uscm.2023.5.006
Alam, S., Jumady, E., Fajriah, Y., Halim, A., & Hatta, S. (2024). Integrating Total Quality Management with Strategic, Operational, and Human Resource Management: A Qualitative Exploration of Synergies for Enhanced Organizational Performance. Golden Ratio of Marketing and Applied Psychology of Business, 4(2), 88-100. https://doi.org/10.52970/grmapb.v4i2.439
Alawag, A. M., Alaloul, W. S., Liew, M. S., Musarat, M. A., & Baarimah, A. O. (2023). Implementation of total quality management (TQM) in malaysian industrialized building system (IBS) projects. Revista de la construcción, 22(1), 74-86. http://dx.doi.org/10.7764/rdlc.22.1.74
Ali, M. A. (2023). Analysis Of Quality Management System (Qms) Applied On Manufacturing & Design Companies (Doctoral dissertation, Politecnico di Torino).
Alqam, M. M. S. (2023). The Relationship Between The Organizational Structure And Implementation Of Total Quality Management In Governmental Hospitals In The West Bank, Palestine (Doctoral dissertation, Faculty of Graduate Studies, An-Najah National University).
Buch, K., & Rivers, D. (2001). TQM: the role of leadership and culture. Leadership & Organization Development Journal, 22(8), 365-371. https://doi.org/10.1108/01437730110410080
Cheah, C. K., Prakash, J., & Ong, K. S. (2020). An integrated OEE framework for structured productivity improvement in a semiconductor manufacturing facility. International Journal of Productivity and Performance Management, 69(5), 1081-1105. https://doi.org/10.1108/IJPPM-04-2019-0176
Dooley, K. J., & Flor, R. F. (1998). Perceptions of success and failure in TQM initiatives. Journal of Quality Management, 3(2), 157-174. https://doi.org/10.1016/S1084-8568(99)80111-4
Khosroniya, M., Hosnavi, R., & Zahedi, M. R. (2024). Enhancing Operational Performance in Industry 4.0: The Mediating Role of Total Quality Management and Total Productive Maintenance at Zarharan Industrial Complex. International journal of industrial engineering and operational research, 6(1), 96-122.
Lasrado, F., & Kassem, R. (2021). Let's get everyone involved! The effects of transformational leadership and organizational culture on organizational excellence. International Journal of Quality & Reliability Management, 38(1), 169-194.
Marks, Q. L. (2023). A Correlation of Total Quality Management (TQM) Utilizing Zero-Defect Plans (ZDP) (Doctoral dissertation, University of the Cumberlands).
Maupa, H., Cokki, C., & Sulaiman, S. (2023). Customer Relationship Marketing, Customer Bonding, and Customer Satisfaction on Customer Loyalty in Telecommunication Companies. Jurnal Minds: Manajemen Ide dan Inspirasi, 10(2), 279-296. https://doi.org/10.24252/minds.v10i2.40975
Metaxas, I. N., & Koulouriotis, D. E. (2024). How COVID-19 pandemic affected business excellence: case studies from Greek companies. International Journal of Quality & Reliability Management. https://doi.org/10.1108/IJQRM-06-2023-0197
Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. Routledge.
Onyeke, O. B., & CAMPUS, E. (2020). Assessment of Workers' Perception: Of Total Quality Management and Environmental Costs in Soft Drink Production. LAP LAMBERT Academic Publishing.
Panigrahi, T. (2023). Chapter-5 Total Quality Management (TQM): Continuous Improvement. Operations Management Unleashed: Streamlining Efficiency and Innovation, 38.
Prajogo, D. I., & Sohal, A. S. (2006). The relationship between organization strategy, total quality management (TQM), and organization performance––the mediating role of TQM. European journal of operational research, 168(1), 35-50. https://doi.org/10.1016/j.ejor.2004.03.033
Pramudya, R. (2024). Peningkatan Produktivitas Kerja di Perusahaan Northy untuk mengurangi Pemborosan dan Cacat Produk Menggunakan Metode Lean Six Sigma (Doctoral dissertation, Universitas Islam Indonesia).
Putri, N. T. (2022). Manajemen kualitas produk dan jasa. Andalas University Press.
Riaz, A., Manzoor, M. F., Kunmbher, M. I., Hafeez, H., Masood, A., Jamil, M. A., & Naseem, A. (2023). The Role Of Leadership In The Successful Implementation Of Total Quality Management (TQM). PalArch's Journal of Archaeology of Egypt/Egyptology, 20(2), 330-345.
Rismansyah, S. E. (2024). Manajemen Perubahan. Omera Pustaka.
Saputra, D., Berry, Y., Hamali, S., Gaspersz, V., Syamil, A., Ubud, S., ... & Panudju, A. A. T. (2023). MANAJEMEN OPERASI: Inovasi, Peluang, dan Tantangan Ekonomi Kreatif di Indonesia. PT. Sonpedia Publishing Indonesia.
Shannon, N., Trubetskaya, A., Iqbal, J., & McDermott, O. (2023). A total productive maintenance & reliability framework for an active pharmaceutical ingredient plant utilising design for Lean Six Sigma. Heliyon, 9(10). https://doi.org/10.1016/j.heliyon.2023.e20516
Soltani, E., Lai, P. C., Javadeen, S. R. S., & Gholipour, T. H. (2008). A review of the theory and practice of managing TQM: An integrative framework. Total Quality Management, 19(5), 461-479. https://doi.org/10.1080/14783360802018103
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International journal of quality & reliability management, 30(3), 280-318. https://doi.org/10.1108/02656711311299845
Wolniak, R., & Grebski, W. (2023). The Usage of Total Quality Management (TQM) in Industry 4.0 Conditions. Scientific Papers of Silesian University of Technology. Organization & Management/Zeszyty Naukowe Politechniki Slaskiej. Seria Organizacji i Zarzadzanie, (185).
Zu, X., Fredendall, L. D., & Douglas, T. J. (2008). The evolving theory of quality management: the role of Six Sigma. Journal of operations Management, 26(5), 630-650. https://doi.org/10.1016/j.jom.2008.02.001
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Maroon Journal De Management
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This journal provides direct open access to it's content on the principle that research is freely available to the public supporting a greater global exchange of knowledge. All articles published by Open Access will soon and forever be free for everyone to read and download. The license options defined for this journal are Creative Commons Attribution-ShareAlike (CC BY-SA)
